Return Policy for Sagasagi

At Sagasagi, we are committed to providing high-quality skincare products and ensuring customer satisfaction. This Return Policy outlines the terms and conditions for returns and exchanges.

1. No Refund Policy

Please note that all sales are final. We do not offer refunds on any purchases. However, we do provide options for exchanges under specific conditions.

2. Eligibility for Exchanges

To be eligible for an exchange, your item must meet the following criteria:

• Unopened and Unused: The product must be in its original packaging, unopened, and unused.
• Original Condition: The product must be in the same condition as when you received it.
• Proof of Purchase: You must provide a valid receipt or proof of purchase.

3. Exchange Process

If your item meets the eligibility criteria, you can request an exchange by following these steps:

• Contact Us: Email our customer service team at sagasagi2024@gmail.com within 7 days of receiving your order to initiate the exchange process. Please include your order number and a brief description of the issue.
• Return Authorization: Once your exchange request is approved, you will receive a return authorization number and our shipping partner will collect the item from you.
• Processing: Upon receiving and inspecting your returned item, we will process the exchange and ship the replacement product to you. You will receive an email notification once your exchange has been processed.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at sagasagi2024@gmail.com with your order number and a photo of the damaged or defective item. We will review your case and, if approved, provide a replacement product at no additional cost to you.

5. Non-Exchangeable Items

Certain items are not eligible for exchange, including:

• Gift cards
• Sale or clearance items
• Products that have been opened or used
• Products not purchased directly from Sagasagi

6. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Sagasagi
www.sagasagi.com
support@sagasagi.com
9022840884